Terms of Service

1. The Parties

These Terms of Service ("Terms") are a legally binding agreement between:

• "Helping Hand AI" / "we" / "us" / "our" — a trading name of WeareCreators, operated by John Weare, United Kingdom (contact: info@wearecreators.co.uk)
• "Client" / "you" / "your" — the business or individual subscribing to and using the Helping Hand AI service

2. The Service

Helping Hand AI provides an AI-powered telephone answering and receptionist service ("the Service") which includes:

• An AI voice receptionist that answers calls on behalf of the Client's business
• Call handling, query management and booking facilitation
• Post-call email reports including transcripts and summaries
• Call recording (subject to caller consent)
• A management dashboard for monitoring calls and managing the knowledge base
• Integration with Google Calendar for booking management (on applicable plans)

The specific features available depend on the subscription plan selected. We reserve the right to modify, update or improve the Service at any time. We will provide reasonable notice of any material changes.

3. Subscription & Payment

3.1 Plans and Pricing

The Service is provided on a monthly subscription basis. Current pricing is:

• Starter: £99 per month (exc. VAT)
• Pro: £149 per month (exc. VAT)
• Premium: £249 per month (exc. VAT)

Pricing is displayed on our website at helpinghandai.co.uk/index.html#pricing. We reserve the right to change pricing with 30 days' written notice to existing clients.

3.2 Free Trial

All new clients receive a 14-day free trial. No payment is required during the trial period. At the end of the trial, the subscription will automatically commence and billing will begin unless you cancel beforehand.

3.3 Billing

Subscriptions are billed monthly in advance via Stripe. By providing payment details, you authorise us to charge the applicable monthly fee automatically on the same date each month.

3.4 Failed Payments

If a payment fails:

• Day 1: You will receive an email notification of the failed payment
• Day 7: If payment remains outstanding, the Service will enter a reduced state — the AI will inform callers that the service is temporarily unavailable
• Day 14: If payment remains outstanding, the Service will be suspended and your Twilio number will be deactivated

Full service will be restored upon receipt of outstanding payment.

3.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months. To cancel, contact us at info@wearecreators.co.uk.

4. Your Responsibilities

4.1 Accurate Information

You are responsible for providing accurate, up-to-date information for the knowledge base. We are not liable for incorrect information communicated to callers where that information was provided to us by you.

4.2 Call Forwarding Setup

You are responsible for setting up call forwarding from your existing business number to your allocated Helping Hand AI number. We will provide instructions and support during onboarding.

4.3 Compliance

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to the Telephone Preference Service (TPS) regulations, UK GDPR, and the Data Protection Act 2018.

4.4 Acceptable Use

You must not use the Service:

• For any unlawful purpose
• To handle calls of a regulated nature (e.g. emergency services, financial advice, medical triage) without appropriate professional oversight
• To deceive callers in a harmful manner
• To process special category data (health, financial, legal) without appropriate safeguards

5. Call Recording Obligations

The Service automatically provides a call recording notice at the start of each call. You acknowledge that:

• You have a legal obligation to ensure callers are informed their call may be recorded
• This notice is provided automatically by the AI receptionist
• You must not disable or circumvent this notice
• You are jointly responsible with us for compliance with the Regulation of Investigatory Powers Act 2000 (RIPA) and relevant telecommunications regulations

6. Intellectual Property

6.1 Our IP

All software, technology, AI models, interfaces, branding and content forming part of the Helping Hand AI platform are the intellectual property of WeareCreators. Nothing in these Terms grants you ownership of any part of our platform.

6.2 Your Content

You retain ownership of all content you provide to the knowledge base (menus, policies, FAQs etc.). By providing this content, you grant us a limited licence to use it solely for the purpose of providing the Service to you.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in connection with the Service. This obligation survives termination of the agreement.

8. Limitation of Liability

To the maximum extent permitted by UK law:

• We are not liable for any indirect, consequential, special or incidental losses
• We are not liable for lost profits, lost bookings, or lost revenue resulting from the Service being unavailable or performing below expectations
• Our total liability in any 12-month period is limited to the total subscription fees paid by you in that period
• We do not guarantee that the AI will answer every call correctly or that bookings will always be accurately processed

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Warranties & Disclaimers

We warrant that we will provide the Service with reasonable care and skill. However:

• The Service is provided "as is" and we make no guarantees that it will be error-free or uninterrupted
• AI responses are generated automatically — we do not warrant that every response will be accurate
• We are not responsible for the accuracy of any third-party services (Google Calendar, Twilio etc.) integrated with the platform

10. Service Availability

We aim to provide the Service with 99% uptime. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by:

• Third-party service outages (Twilio, OpenAI, ElevenLabs etc.)
• Force majeure events
• Issues with your call forwarding setup or telephone provider

11. Termination

11.1 Termination by You

You may terminate your subscription at any time with effect from the end of the current billing period by contacting us at info@wearecreators.co.uk.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately if:

• You breach these Terms and fail to remedy the breach within 7 days of notice
• You fail to make payment as outlined in Section 3.4
• We reasonably believe your use of the Service is unlawful
• We are required to do so by law

11.3 Effect of Termination

Upon termination, your access to the platform will be revoked and your Twilio number deactivated. Data will be retained and deleted in accordance with our Privacy Policy.

12. Data Protection

Both parties agree to comply with all applicable data protection legislation including UK GDPR and the Data Protection Act 2018. Our Privacy Policy (available at helpinghandai.co.uk/privacy-policy.html) forms part of these Terms and governs how we collect, use, and protect personal data.

You acknowledge that you are an independent data controller in respect of your customers' personal data, and that you are responsible for having a lawful basis for processing such data through our Service.

13. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event of a dispute, we encourage you to contact us first at info@wearecreators.co.uk to resolve the matter informally before taking legal action.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements or understandings.

16. Contact

For any questions regarding these Terms, please contact:

WeareCreators (John Weare)
Email: info@wearecreators.co.uk
Website: helpinghandai.co.uk